Orders & Payments
Q1. What currency are prices shown in? You can switch your country and currency by selecting the corresponding option at the top of our website.
Q2. What payment methods do you accept? We support mainstream secure payment options at checkout, including Visa, PayPal, Klarna, American Express and other credit or debit cards.
Q3. Is my payment information secure? Absolutely. All payments are handled via encrypted secure payment gateways to fully safeguard your personal and financial data.
Q4. Can I modify or cancel my order after placing it? Orders cannot be edited directly on the site once submitted. If you need to adjust your order or update your shipping address, please get in touch with our customer support team immediately. We will try our best to help before your package is dispatched.
Size & Fit
Q5. How do I choose the right size? Every product page features a detailed size chart. We suggest checking the measurements carefully and comparing them against a similar clothing item you already own to pick the best fit.
Q6. Are your products true to size? Our clothing follows standard sizing. Please note that the fit may differ based on your body shape and personal wearing preference.
Shipping & Delivery
Q7. How long does shipping take? All our items are made-to-order, which requires 1–3 business days for production. Standard Shipping: Delivery within 6–12 business days. Once your parcel leaves our warehouse, we will send you a tracking number so you can view your delivery carrier details.
Q8. How can I track my order? After your order ships, a confirmation email containing your tracking number will be sent to you. You may use this tracking number to monitor your shipment online.
Q9. Why hasn’t my tracking information updated? Tracking status may experience temporary delays caused by carrier handling or customs checks. Updates will resume once your package passes inspection.
Returns & After-Sales
Q10. What is your return policy? Returns can be requested within 30 days after delivery. Items must be unused and kept in original packaging, and return requests need prior approval from customer service. Buyers cover return shipping fees, and the original delivery charge is non-refundable. Since products are custom-made, direct exchanges are unavailable. If you want another item, submit a return for a refund and place a brand-new order.
Q11. Who is responsible for return shipping costs? Customers bear the return shipping cost unless you receive defective or wrong items.
Q12. What should I do if I receive a damaged or incorrect item? If your item arrives damaged or is not what you ordered, please contact our customer support and attach clear photos showing the problem. We will resolve your issue quickly.
Others
Q13. How can I contact customer service? You can reach our support team through the Contact Us page or email: service@adaychic.uk. We are ready to answer your questions.
Q14. I have a question that isn’t listed here. If your question is not covered in this FAQ page, please contact us directly. Our team will assist you.